Dektori is a web and mobile platform that connects users with licensed Arab medical experts in the United States and Europe, with the aim of bringing modern medical expertise and information to users in the Arab world. A consultation helps you understand the latest medical developments and obtain clear answers to questions you may not be able to discuss in detail with your local medical expert.

Consultations are provided by qualified Arab medical experts licensed in the United States, the United Kingdom, and the European Union. You can review each medical expert's profile, qualifications, and experience before booking. Dektori is a platform for learning about the latest medical developments; it is not a medical clinic, treatment facility, or telemedicine provider.

Dektori is distinguished by its focus on bringing the expertise of Arab medical experts working in the West to the Arab world, while enabling communication in Arabic and an understanding of the cultural and social background of Arab communities.

No. Dektori aims to support local healthcare by providing additional consultations, health guidance, and help in understanding your condition and options more clearly.

Under the law, your treatment plan and any changes to it must be issued by the local medical expert responsible for your care in your country. Dektori does not provide a formal medical opinion, but a Dektori-approved medical expert can inform you about the latest medications and innovative treatment techniques in the West and help you develop your treatment plan with your local medical expert clearly and confidently.

No. Immediately call your local emergency number or go to the nearest emergency department. Dektori cannot replace in-person care.

The medical expert can explain modern medications, their uses, and medical reports in general, but legally cannot prescribe medication for you in your country. You can later discuss the modern medications and treatment techniques you learn about through Dektori with your local medical expert to confirm that they are appropriate for your health and available in your country.

A consultation through Dektori does not create a medical expert-patient relationship and should not be considered medical care. Use the latest information shared through Dektori for informational purposes, and confirm medical decisions with your local medical expert after the necessary clinical and laboratory examinations.

Medical Experts on Dektori provide information based on the latest evidence, research, and international experience within their specialties. A medical expert may decline to answer or redirect a question if it is outside the scope of their specialty or requires a precise clinical medical evaluation.

Use the available reporting or complaint tool, call +1 (567) 335-8674, or email info@dektori.com with the appointment date and a description of what happened.

Choose the option to create an account on the website or app, enter the required information, agree to the terms, and complete any email verification that appears. Use your name, email address, phone number, country, and any other required details.

Children under 13 may not use Dektori. Users from 13 to 17 years old need an adult to create and manage the account in accordance with Dektori's terms.

Yes. Dektori is available through the website and the mobile app for iOS and Android. Sign in with the same account so your bookings, messages, documents, wallet information, and available preferences remain connected.

Download the Dektori app from its official page in the Apple App Store or Google Play. Avoid unofficial download links or modified app files. Keep the app updated to benefit from security, compatibility, video performance, and feature improvements.

Open the verification message sent to your registered email address and follow the link. Check your spam or junk folder if the message does not arrive. To reset your password, use the Forgot Password option, enter your registered email address, and follow the reset instructions. Do not share the reset link with anyone.

Make sure the email address is entered correctly, check your spam or junk folders, and then request a new message. Contact support if it still does not arrive. To change the email address linked to your account, use the change-email option in account settings or contact support from the email address currently linked to the account.

The country or location setting affects consultation times, payment options, and notifications. Make sure the setting is correct and that your device and email provider allow Dektori notifications.

Use the Sign Out button in the control menu, especially when using a shared device. Closing the browser alone does not end the session. Do not save your password on a shared device, and delete any files you downloaded after you finish using it.

Yes. You can sign in with a supported social account when that option appears on the Dektori sign-in screen. Use the same sign-in method each time to avoid creating a duplicate account. Stop using both accounts at the same time and contact support with the two email addresses so one account can be closed.

To delete your account, use the Delete Account option in settings or contact support. Complete any upcoming bookings before requesting deletion. After deletion is complete, the account and deleted content cannot be restored.

Open the Find Medical Experts section and use the available filters. Broaden or remove some filters if only a few results appear. Filters may include specialty, location, price, rating, and medical expert availability.

Review the medical expert's training, experience, educational interests, and the conditions they handle in daily practice. Their qualifications and professional information appear in their profile. If you need help choosing, email info@dektori.com or call +1 (567) 335-8674.

Years of experience may help you compare medical experts, but review them together with the rest of the profile information. When available, the introduction video helps you learn about the medical expert's communication and explanation style before booking.

Dektori reviews medical experts' information and professional documents, including identity, licensing, experience, and relevant qualifications, to protect users and strengthen confidence that the professional information displayed can be verified.

Dektori may request verification of specialty or board certification when it relates to the specialty shown in the medical expert's professional profile.

Dektori focuses primarily on medical experts, but it may include other healthcare specialties such as dentistry, mental health, and nutrition, according to the platform's needs and professional verification standards.

Each medical expert's profile should display the available consultation lengths and the price for each one. Choose the length that suits the number and complexity of your questions.

Use the save or favorites feature in your account, or keep the medical expert's name and profile link. Compare specialty, qualifications, experience, price, availability, and reviews using the information displayed in each medical expert's profile.

Yes. The medical expert may explain that your topic is outside their area of expertise and suggest that you choose another specialty.

Dektori provides search tools so you can review profiles and choose the medical expert who suits you. You can also contact Dektori for help choosing by emailing info@dektori.com or calling +1 (567) 335-8674.

Open the medical expert's profile, choose the service length and an available time, review the request, and then follow the payment steps. A booking is not confirmed until Dektori displays a confirmation message or a confirmed request status.

Yes. You can create more than one booking. You can also use the recurring-booking option or book each consultation separately.

Same-day booking depends on the medical expert's availability and the advance-booking period set by the medical expert. Dektori sends reminders by email or through the app according to your settings; however, always check the appointment time and time zone in your account.

If the medical expert cancels the consultation, you can reschedule it for any suitable time or cancel it and receive a full refund of the amount paid.

Try to join as soon as possible. The medical expert's schedule may not allow the consultation to be extended, and a missed consultation may be treated as a no-show under the current terms. If a technical problem occurs, keep any evidence of the platform issue and contact support promptly.

Wait briefly and use the platform to message the medical expert. If the medical expert is significantly late or does not attend at all, submit a report using the report button that appears after the allotted time ends, or contact support.

Each medical expert sets the prices of the consultations available through Dektori's options. Review the final consultation price and length before paying. Your bank or payment provider may apply exchange rates or additional fees.

Yes. You can use your credit card, PayPal, or the remaining balance in your Dektori wallet. You can also use Apple Pay or Google Pay when the option appears in the payment flow on your device. Not all payment methods may be available in your country.

If payment fails, check your payment details, available balance, and the message from the payment provider. Then try again or use another displayed payment method. If you are charged but the booking does not appear, do not pay again; keep the transaction reference, amount, time, and a screenshot, then contact Dektori support.

Yes. Payment through Dektori is secure. Approved payment providers process card data, and Dektori never stores your card number. Review the current privacy policy and payment notice to learn how transaction data is handled.

You can request withdrawal of the available balance, in which case the funds are returned to the original card or payment method. You can also keep the balance in your Dektori wallet for future consultations.

The pre-consultation questionnaire gives the medical expert useful background about the topic you want to discuss and helps the medical expert use the consultation time to focus on your questions. Answer clearly and provide current information.

The consultation may include reviewing reports, explaining test results, health education, and discussing options and next steps in general, depending on the medical expert's specialty and professional and legal limits. Prepare your questions and relevant documents before the appointment.

You can upload all file types accepted by the platform, including images and videos, up to 100 megabytes per file. If a file exceeds the limit, reduce its size or contact support for help.

You can upload relevant reports. The medical expert can review the uploaded materials to understand the subject of the consultation while following Dektori's limits and rules.

Open your appointments on the website or app as the scheduled time approaches, make sure you are signed in to the account used for the booking, open the appointment, and select the Join button when it becomes available.

The Join button appears near the appointment time and after the medical expert starts the session. Open the appointment a few minutes early to test permissions and confirm that you have the correct session. The room allows you to join only after the medical expert has joined.

Camera permission allows video during the consultation, and microphone permission allows the medical expert to hear you. Grant permission to the website and confirm that the correct camera and microphone are selected before joining.

Check the camera and microphone permissions in the browser or app, unmute them, and close other applications that may be using them. If the problem continues, reopen the session or restart the device.

If the internet connection drops, reconnect quickly and reopen the appointment. You can switch devices when needed by signing in to the same account and opening the correct booking. Avoid running the session on two devices at the same time.

Do not record audio or video, take screenshots, or republish consultation content without all required permissions and compliance with the law and Dektori's rules.

The medical expert starts the Dektori consultation before you can join. Wait for the medical expert to enter the room, then select the Join button.

The platform allows you to message the medical expert up to 24 hours before the appointment. A limited messaging window may also be available after the consultation according to the medical expert and platform settings.

No. Keep communication within Dektori to protect privacy, safety, and documentation. Do not request or share private contact information.

Use the report button available after the consultation, or end the consultation immediately if the situation requires it. Provide a factual description of what happened and contact support when needed.

Open the dashboard, select the Consultations section, and use status or date filters to view scheduled, completed, or canceled sessions. New messages appear in your account, and you may receive an email or app notification.

Open the booking and use the cancellation option available before the appointment. The medical expert can also cancel the consultation or request that it be rescheduled if they cannot attend.

Use the rescheduling option if it is available, or contact support. A new appointment is not confirmed until it appears in your account. If you join late, the medical expert may not be able to extend the consultation's scheduled end time. Eligibility for any credit or refund is subject to the current policy and the circumstances of the case.

A missed booking may be treated as a no-show under Dektori's policy. Contact support if an emergency or documented platform problem prevented you from attending, and include any information that can help review the case.

The amount is usually returned to the original payment method. A partial refund may be offered according to the current policy and the facts of the case. For questions, email info@dektori.com or call +1 (567) 335-8674, and request escalation through support if needed.